Our hospital remains committed to the safety and health of our clients, employees, and pets. We are adhering closely to the recommendations and information put forth by the world’s leading health experts and government authorities, including the WHO and CDC.
In the interest of our staff, clients, and community, we insist that any clients who have traveled outside the state in the last 14 days, or clients that are exhibiting symptoms such as fever, cough, shortness of breath, or breathing difficulties refrain from coming to our facility at this time. We have heightened our already stringent practices around sanitation, disinfection, and cleaning, as well as implemented specific measures based on the guidance of health authorities. It is our primary goal to provide a safe and sanitary environment and experience to all visitors.
Our staff will be minimizing direct human-to-human contact and practicing safe distancing protocols until further notice. This will affect all aspects of our hospital, from check-in/admittance, supply pick-up and medication refills, to routine wellness visits. It is imperative that all clients familiarize themselves with these new protocols, and how they may affect you and your pet. Please closely review the new protocols below, and do not hesitate to call us you have questions.
Update 11/2021:
We are happy to announce that our lobby has reopened, and we are now welcoming pet owners to attend their pet’s appointment. Per CDC recommendations, we ask that any unvaccinated guests please continue to wear masks into the office and examination rooms. If you would prefer a curbside appointment, please call the office number (515)243-4665 when you arrive at the office.
The availability and shipping times of certain medications and therapeutic diets is still unpredictable at this time. Please continue to call ahead 24 hours in advance when requesting supplies, food, or refilling prescriptions.
Additional Considerations
If you are experiencing a pet medical emergency, please click here for details on the hospitals we recommend. They will advise you of their COVID-19 protocols and be able to assist in urgent cases.
Our team is working hard to ensure that we can continue to provide care without interruption. Should the situation devolve, more drastic measures may put into effect. Please follow us on Facebook, and download our PetDesk app to be kept up to date.